Throughout the recovery experience, both hotels upheld the brand's Whatever/Whenever philosophy by providing housing for approximately 650 guests, associates and family members as well as working news media. When all electricity was lost, a generator at W New Orleans powered up emergency lighting. Marcus Reinders' staff managed to rig some of the power so they could provide warm meals and cool the Great Room (ballroom that housed everyone) with large fans. The staff also secured large tanks of water until late October when the city water was safe to drink again. "When devastating events like Katrina hit, we discover a new level of leadership and determination," said Ross Klein, President of W Hotels. "We are extremely proud of Marcus and Leon, and the entire W team in New Orleans for their strength and spirit."
Starwood Hotels & Resorts, parent company of W Hotels, manages other properties in the area including the Four Points by Sheraton New Orleans Airport and the 1,100 room Sheraton New Orleans, which is providing housing for several hundred police officers and 400 fire department officials, FBI agents, Homeland Security, Red Cross, Salvation Army, emergency medical personnel and other local officials.
The 423-room W New Orleans, located at 333 Poydras Street, features an award-winning restaurant Zoe and Rande Gerber's Whiskey Blue bar. The 98-room W French Quarter at 316 Chartres Street, is home to Bacco, indulging guests and locals in Italian cuisine with a distinctive New Orleans flair. Both hotels offer travelers from all around the world a hotel experience that lives up to the city's electrifying reputation.
